FAQs

1. What is Stitch Cartel all about?
Stitch Cartel is a fashion brand dedicated to reviving timeless retro styles with a contemporary edge. We pride ourselves on creating unique, high-quality pieces designed for those who want to express their individuality with confidence.

2. Where are you located?
We are proudly based in Australia and ship our collections globally.

3. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods to ensure a smooth checkout experience.

4. Do you offer worldwide shipping?
Yes! We provide international shipping to most countries. Shipping rates and delivery times will vary based on your location.

5. How long does shipping take?
Domestic orders within Malta typically take 2-3 business days. International orders can take 7-14 business days, depending on the destination.

6. What is your return policy?
We offer a 14-day return policy for unworn and undamaged items with the original tags attached. Please contact our customer support team to initiate a return.

7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your package's delivery status.

8. Do you offer size guides for your products?
Yes, we provide detailed size guides on each product page to help you find the perfect fit.

9. How can I contact your customer support team?
You can reach us at support@stitchcartel.com or through our website’s contact form. We’re happy to assist you!

10. Are your products ethically made?
We are committed to responsible sourcing and ensuring ethical production practices throughout our supply chain.

11. Can I collaborate with Stitch Cartel?
We love collaborating with influencers, designers, and creative minds. If you’re interested, please contact us at collaborations@stitchcartel.com.