Shipping policy
At Stitch Cartel, we are committed to delivering your orders quickly and efficiently across Australia and beyond. Please read the following details to understand our shipping process.
1. Processing Time
- Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
- You will receive an email confirmation once your order is dispatched, including tracking information.
2. Domestic Shipping (Australia)
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- Free standard shipping for orders over AUD $100.
3. International Shipping
- We ship worldwide to most countries.
- Delivery times vary depending on the destination:
- Standard International Shipping: 10-21 business days
- Express International Shipping: 5-10 business days
- Shipping fees will be calculated at checkout based on your location and order size.
Please Note: International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
4. Tracking Information
Once your order is dispatched, you will receive a tracking number via email to monitor the status of your shipment.
5. Shipping Delays
While we strive for timely deliveries, unforeseen delays may occur due to factors outside our control (e.g., customs delays, courier disruptions, or weather conditions). We appreciate your patience in such situations.
6. Lost or Damaged Packages
- Stitch Cartel is not responsible for packages lost in transit. However, we will assist in contacting the courier to resolve the issue.
- If your package arrives damaged, please contact us within 48 hours with photos of the damage for prompt assistance.
7. Incorrect Address
Please double-check your shipping details during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Contact Us
For any shipping inquiries, please contact us at support@stitchcartel.com.