Refund policy

We want you to be completely satisfied with your purchase from Stitch Cartel. If you're not entirely happy, we’re here to help!

Returns

  • You may return any item within 14 days of delivery for a full refund or store credit.
  • Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
  • Sale items and customized products are non-refundable unless they are defective or damaged upon arrival.

How to Initiate a Return

  1. Email us at returns@stitchcartel.com with your order number and reason for the return.
  2. Our team will provide you with return instructions and a return shipping address.
  3. Once your item is received and inspected, we’ll process your refund or exchange within 5-7 business days.

Refunds

  • Refunds will be credited to your original payment method.
  • Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • You will receive an email confirmation once the refund has been processed.

Exchanges

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is successfully received.

Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. Provide photos of the issue, and we’ll resolve it promptly.

Consumer Rights Notice (Australia)

This policy is in accordance with the Australian Consumer Law (ACL). Your rights under ACL are protected for defective or misrepresented products, even if they fall outside our standard return window.